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The Retail Exchange in association with Retail Focus

The Retail Exchange in association with Retail Focus

News   •   Jul 20, 2017 14:30 BST

What do shoppers want? The way we shop is rapidly evolving. What do the experts think?

Strategies to cope with shoppers tightening their belts

Strategies to cope with shoppers tightening their belts

News   •   Jul 17, 2017 15:18 BST

Economic and political uncertainty is affecting consumer attitudes and choices, says Danielle Pinnington of Shoppercentric. 2017 is certainly proving to be a roller coaster. Brexit talks are finally starting; the exchange rate remaining weak; prices on the increase; salaries failing to match inflation; and politics proving to be anything other than strong and stable.

Back to Basics

Back to Basics

Blog posts   •   Mar 09, 2017 11:51 GMT

Sales figures are such a huge part of how a category is measured, and yet sales give only one part of the story. What is often lacking is a real understanding of where the missed opportunities or the threats lie, and that is crucial for retailers and brands under pressure to grow sales at a time when price is no longer a clear differentiator.

BBC Hereford and Worcester

BBC Hereford and Worcester

News   •   Feb 28, 2017 09:55 GMT

Iona spoke to Malcolm Boyden about Haggling online. Do you Haggle? Listen approx. 11 minutes in.

Netimperitive: Food Shopper Survey: Quality and service considered more important than price

Netimperitive: Food Shopper Survey: Quality and service considered more important than price

News   •   Feb 09, 2017 13:12 GMT

'The Big four grocers are still coming to terms with the fact that big box grocery retail is not the future so it is important that changes in shopper behaviour are noted- and acted upon.'

Essential Retail: Retail Ramble podcast: Customer conversations

Essential Retail: Retail Ramble podcast: Customer conversations

News   •   Feb 07, 2017 13:40 GMT

How do customers want retailers to interact with them in today's digital world? Essential Retail sits down with Shoppercentric's MD, Danielle Pinnington, to discuss the different ways retailers should think about conversing with their customers, to improve the experience and increase loyalty.